Terms of Service

Last updated: 2026.

These terms apply when you use the Pup Class website or purchase a program. By using the site or buying from us, you agree to them. Questions? Email [email protected].

Who you're dealing with

Pup Class programs and content are provided by Pup Class Research, a digital education business based in Estonia (European Union).

What we sell

We sell digital dog-training programs: audio lessons, written protocols, and printable workbooks delivered online. They are educational materials, not a substitute for professional veterinary or behavioral care.

Not veterinary or behavioral advice

Pup Class publishes educational information based on published research. It is not veterinary or professional behavioral advice. For any serious or urgent situation — including aggression, severe anxiety, or sudden behavior changes — consult a qualified veterinarian or certified behaviorist.

Prices, VAT and OSS

Prices are shown in the currency listed at checkout. For customers in the European Union, prices include VAT where applicable. As an Estonian business we apply VAT under the EU One-Stop-Shop (OSS) rules: below the EU-wide distance-selling threshold we charge our home (Estonian) VAT rate; above it we charge the VAT rate of your country of residence. The applicable tax is shown before you pay, and itemised on your receipt.

Instant access and your right to cancel (EU)

Our programs are digital content supplied immediately. If you are an EU consumer, you normally have a 14-day right to withdraw from a digital purchase — but that right is lost once delivery begins with your consent. At checkout we ask you to confirm that you want immediate access and that you understand you waive the 14-day withdrawal right by starting straight away.

This does not affect our own, more generous offer below.

30-day money-back guarantee

Separately from any statutory right, we back every program with a 30-day, no-questions-asked money-back guarantee. See the Guarantee page for how to request a refund.

Acceptable use

The materials are licensed for your personal use. Please don't copy, redistribute, resell, or publicly post them. Accounts and access may be suspended for sharing or abuse.

Liability

We provide the materials in good faith and to a reasonable standard, but outcomes depend on consistent application and your individual circumstances. To the extent the law allows, our liability is limited to the amount you paid us. Nothing here limits liability that cannot lawfully be limited.

Changes and governing law

We may update these terms; the date above shows the latest version. These terms are governed by Estonian law, without affecting any mandatory consumer protections of your country of residence.